FAQs

If you have any questions left, please feel free to contact us at any time. You can either fill out the form below, or write an e-mail to info@onfetchline.com

Orders

After you complete the checkout process, a "Thank You" page will appear which will display your online order confirmation number. This number confirms that your order has been placed successfully. We will send a copy of this online order receipt via email within one hour.

After your order has been processed at onfetchline,
we ´ll send you a second e-mail with your order number and order details. If there are any problems with your order, one of our customer service associates will contact you by telephone or e-mail.

Yes, we can change the delivery address or your preferred items as long as your order has not been shipped. Please contact our support team as soon as possible to fix the issue.

All our customers are charged at the time of purchase. All payments are in USD. Paying in local currency means your home bank handles the currency conversion; they will convert the currency from USD to local currency for you.

Shipping

Shipment processing time all orders are aimed to be processed
within 2-5 business days. Orders are not shipped or delivered on
weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in
transit for delivery. Due to the Covid 19 Pandemic there may be
significant delays in shipment of your order.

Process: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 48 hours after the order is placed.

This depends on your location and the current location of your wished product. We have partner warehouses in several countries to ensure hassle-free deliveries. Generally, it may take between 4-14 business days to deliver your package.

Shipping charges for your order will be calculated and displayed
at checkout. Delivery delays can occasionally occur. Please email our support team at info@onfetchline.com if you are experiencing any
delays. 

Shipping costs depend on your total order

  • 0.00 - $19.99: $9.99 Shipping
  • $20.00 - $38.99: $7.99 Shipping
  • $39.00 + Free Shipping

When you order multiple items at once, they may be shipped separately so they get to you faster. Due to our warehouse locations and product availability, items may be shipped in separate shipments. You may receive one item before the other one. We do this, because that way you can get your items as fast as possible. In such a case, you will be provided with two or more tracking numbers

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@onfetchline.com

Initiating a return is easy. Simply contact our customer support team at [info@onfetchline.com] to request a return authorization. They will guide you through the process, including providing you with a return label if applicable

No, we do not charge a restocking fee for returns of our products. We believe in making the return process as hassle-free as possible for our customers. We just kindly ask you to cover the shipping costs regarding the return

Still need help? Send us a note.

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